Microsoft Dynamics 365 is distinct from other CRM and ERP systems. It empowers organizations to step into the digital transformation with a range of Microsoft technologies and intelligence. Enterprises can have access to intelligent business applications to streamline their various business processes including finance, sales, marketing, customer service, operations, retail, and project operations.
What makes Dynamics 365 unique?
Dynamics 365 applications seamlessly integrate with the systems and tools you use to expand the capabilities. Moreover, Microsoft Dynamics 365 simplifies data management across your business processes and helps you efficiently use data to earn more customers, build relationships, improve sales and revenue and more. Dynamics 365 applications are designed to work together, and it connects your entire business processes to optimize operations and maximize revenue.
Meet rising challenges
Combine Microsoft Power Platform with Dynamics 365 to meet challenges effectively. You can analyze data, build custom business apps, automate business processes and build your own virtual agents with Microsoft Power Platform. With pre-built templates, drag and drop feature, and quick deployment, Power Platform allows all users to discover new possibilities.
Dynamics 365 is hosted on Microsoft’s Azure Cloud platform. This allows Dynamics 365 users to enjoy features and capabilities from anywhere, on any device over the cloud. With the cloud-based solution you get important benefits. The primary one is no infrastructure set up and maintenance headaches, also it offers enhanced security to ensure resources are protected, integration with Microsoft cloud tools, and automatic software updates and upgrades.
The integration of Microsoft 365 with Dynamics 365 takes your business productivity to the next level with improved collaboration and communication with your team. You get access to a range of powerful productivity apps (Excel, Word, OneDrive, SharePoint, Teams etc.…) to organize, share, connect and work. Connect with your team and customers, meet, chat and collaborate in one place using Microsoft Teams.
Automate business processes
Dynamics 365 allows you to automate processes. Create workflows to automate manual tasks in sales, marketing, operations and finance and improve employee productivity. This helps you save time and reduce operational expenses.
Microsoft Dynamics 365 can be used to streamline business processes by connecting people, processes and data across Dynamics 365, Microsoft 365, LinkedIn, Microsoft Power Platform and other third-party sources and systems. Make improved decisions with built in AI, advanced analytics and AI-powered suggestions. Take advantage of mixed reality and IOT technology for new experiences.
Is Dynamics 365 a CRM or an ERP solution?
Dynamics 365 combines ERP and CRM functionalities in a single solution. You can pick the solution based on your business needs. Here are the highlights of both the CRM and ERP solutions.
Dynamics 365 as a CRM solution
Dynamics CRM is a set of integrated Dynamics 365 apps to drive your sales, marketing and customer service activities. In addition to managing processes, it enables you to maintain and strengthen relationships. Microsoft Dynamics 365 simplifies tasks by automating monotonous tasks, and through AI-powered insights, helping to improve productivity. Here are a few scenarios how Dynamics 365 can help you streamline processes.
Create campaigns across channels and create sales-ready leads with Dynamics 365. Automation of manual tasks frees up time for sales and service teams to create meaningful engagement with customers. The solution allows you to connect with customers across their favorite channels at the right time with relevant content.
CRM provides sales tools that help sales teams to seamlessly manage their sales pipeline. This allows the sales team to execute on their opportunities faster. With insights from the sales and service data, you can better predict customer demand, understand their needs and precisely target them.
You can choose the on-premises or cloud-based version of Dynamics 365 CRM. Cloud-based version requires no servers to maintain and manage applications. All processes are managed on Microsoft servers located in data centers around the world. On other hand, for on-premises installation, you need servers to manage and maintain the application. You can seek expert guidance from your Microsoft Partner on the installation part.
Dynamics 365 as an ERP solution
Dynamics 365 for ERP connects your business processes together in one platform. It connects business functions including commerce, finance, human resources, manufacturing and supply chain. The two ERP systems include Dynamics 365 Finance and Operations and Dynamics 365 Business Central. Business central covers sales, project operations, finance, inventory and supply chain. It offers guidance, dashboards to keep track of your business performance and to make better decisions. Also, you can improve financial performance through forecasting and reporting. D365 Business Central is ideal for small and medium sized businesses.
When it comes to your business requirements, the complex part is to choose the right Dynamics 365 solution and license. You can partner with reliable Microsoft dynamics 365 gold partner to get expert assistance on Dynamics 365 selection and implementation. For your business in any of the Middle East or Asian countries (Pakistan or India), rely on Microsoft Gold Certified Partners in UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan, Pakistan, and India.